Privacy Policy

Last updated: 20 April 2026

This Privacy Policy explains how Hairglamour ("we", "us", "our") collects, uses, and protects your personal data when you visit our website or place an order.

1. Data Controller

Hairglamour
[COMPANY ADDRESS, CITY, POSTAL CODE, COUNTRY]
Email: privacy@hairglamour.com

2. Data We Collect

Account & Order Data: name, email address, shipping address, billing address, phone number, order history, payment method details (processed by our payment providers).

Usage Data: IP address, browser type, device information, pages visited, time on site. Collected via cookies (see Cookie Policy).

Marketing Data: if you subscribe to our newsletter, we collect your email address and engagement metrics (opens, clicks).

3. Legal Basis for Processing (GDPR Art. 6)

• Performance of a contract (Art. 6(1)(b)) — to fulfill your order, manage returns, and provide customer support.
• Legitimate interest (Art. 6(1)(f)) — to prevent fraud, improve our products, and analyse website usage.
• Consent (Art. 6(1)(a)) — for marketing emails and non-essential cookies. You can withdraw consent at any time.
• Legal obligation (Art. 6(1)(c)) — to comply with tax, accounting, and consumer-protection laws.

4. Who We Share Data With

• Shopify (our e-commerce platform): order and customer data, hosted in compliance with GDPR.
• Payment processors: Shopify Payments, PayPal, Klarna — only data necessary to process payment.
• Shipping carriers: DHL, UPS, GLS, and similar — name, address, phone for delivery.
• Email marketing (Klaviyo): email address and engagement data, if you subscribed.
• Analytics (Google Analytics, Meta Pixel): anonymised usage data, only if you consent via our cookie banner.

We do not sell your personal data.

5. Your Rights (GDPR)

You have the right to access, correct, delete, restrict, or object to the processing of your personal data. You also have the right to data portability and to lodge a complaint with a supervisory authority. Exercise these rights by emailing privacy@hairglamour.com. We respond within 30 days.

6. Data Retention

• Order data: 10 years (German/EU commercial law).
• Account data: until you delete your account.
• Marketing data: until you unsubscribe.
• Cookie data: see Cookie Policy for specific retention periods.

7. International Transfers

Some of our service providers (e.g., Klaviyo, Google) are based outside the EU. We ensure transfers are protected by Standard Contractual Clauses (SCCs) or other safeguards approved under GDPR.

8. Children

We do not knowingly collect data from children under 16. If you believe we have, please contact us to delete it.

9. Changes

We may update this Privacy Policy from time to time. Material changes will be announced via email or a prominent notice on our site.

10. Contact

privacy@hairglamour.com